Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Troubleshooting the WaitForChild Workflow Block
Sometimes it appears that the WaitForChild workflow block does not execute. This can happen if a child business object does not meet the needed criteria.
For example, if you have created a workflow called Wait Until All Tasks Completed, you would define the workflow block to be in the wait state until all tasks are set to completed, rejected, or canceled, at which time the workflow would continue.
However, the WaitForChild workflow block also waits for any child business objects included.
For example, say your WaitForChild workflow block is defined as follows:
Wait For Child Workflow Block Properties
Notice that the child business object ChangeAssocTaskAssignment has been included. The workflow block checks this relationship to see that it is in the necessary state before continuing.
However, if you manually create a task from the workspace using a relationship, the WaitForChild workflow block fails to detect the new manually-created task and remains in the waiting status.
Manually Creating a Task Using a Relationship
Both relationships need to be the same for the Wait For Child workflow block to work.
Was this article useful?
The topic was:
Inaccurate
Incomplete
Not what I expected
Other
Copyright © 2018, Ivanti. All rights reserved.